Job Description
We are seeking a dedicated and friendly individual to join our dynamic hospitality team in the heart of Kansas City. At The Plaza Hotel Kansas City, we pride ourselves on providing exceptional guest experiences and a supportive work environment. We understand the importance of financial flexibility, which is why we offer daily pay options for our valued employees.
As part of our team, you will play a crucial role in ensuring our guests feel welcome, comfortable, and valued from the moment they arrive. If you have a passion for service and want to work in a vibrant city with great career growth opportunities, we want to hear from you.
Responsibilities
- Guest Services: Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently.
- Communication: Answer incoming calls and emails promptly, providing accurate information about hotel amenities and local attractions.
- Problem Resolution: Address guest inquiries and complaints professionally to ensure high satisfaction levels.
- Operations Support: Assist in maintaining the cleanliness and organization of the front desk, lobby, and common areas.
- Payment Processing: Handle cash and credit transactions accurately and securely.
- Event Coordination: Support the front office team in coordinating special requests and room service orders.
- Team Collaboration: Work closely with housekeeping and maintenance staff to ensure room readiness.
Qualifications
- Experience: Previous experience in hospitality, front desk, or customer service is preferred.
- Education: High school diploma or GED required.
- Skills: Strong interpersonal and communication skills; ability to multitask in a fast-paced environment.
- Availability: Flexibility to work various shifts, including weekends, nights, and holidays.
- Technology: Proficient in basic computer operations and property management systems.
- Attitude: A positive, professional demeanor with a focus on guest satisfaction.