Job Description
Join our dynamic team at the Grand Tampa Hotel as a Front Desk Agent! We're urgently seeking a charismatic professional to deliver exceptional guest experiences at our premier downtown location. This full-time role is perfect for hospitality enthusiasts who thrive in fast-paced environments and take pride in creating memorable stays. Enjoy competitive compensation, comprehensive benefits, and growth opportunities within our award-winning hotel chain. Apply now to become the welcoming face of Tampa's hospitality scene!
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and special promotions
- Maintain clean, organized lobby area
- Assist with valet and concierge services as needed
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management software (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Valid Florida driver's license (for valet duties)
- Flexible availability including nights, weekends, and holidays
- Professional appearance and positive demeanor
- Basic knowledge of Tampa attractions and transportation