Job Description
Join our award-winning downtown Seattle hotel as a Front Desk Agent and become the first point of contact for our distinguished guests. We're seeking a charismatic and detail-oriented professional to deliver exceptional service while managing check-ins, reservations, and guest inquiries. This urgent opening offers immediate start with competitive compensation and growth opportunities in one of America's most vibrant cities.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS system
- Handle reservation inquiries, modifications, and cancellations with precision
- Resolve guest concerns promptly and maintain high satisfaction scores
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Market hotel amenities and local attractions to enhance guest experiences
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Valid Washington state food handler's card (or willingness to obtain)
- High school diploma or equivalent required
- Multilingual abilities strongly preferred