Job Description
Join our award-winning hospitality team at Grand Plaza Hotel & Resort! We're urgently seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in the heart of San Antonio. This is a fantastic opportunity for career growth with competitive compensation and comprehensive benefits. If you thrive in fast-paced environments and possess a passion for service, apply today!
Responsibilities
- Manage check-in/check-out procedures with precision and warmth
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate reservation records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and special packages
- Operate PMS systems (Opera/Micros) efficiently
- Assist with concierge services and local recommendations
Qualifications
- 1+ years hospitality or customer service experience
- Exceptional communication and interpersonal skills
- Proficiency in hotel management software
- Ability to multitask in high-pressure situations
- Basic math and cash handling skills
- Flexible schedule availability (nights/weekends/holidays)
- Valid Texas driver's license preferred
- Spanish fluency highly valued