Job Description
Join our award-winning hospitality team as a Front Desk Agent at the prestigious Grand Plaza Hotel in downtown San Jose! We're urgently seeking charismatic professionals to create unforgettable guest experiences. This high-impact role combines exceptional customer service with operational excellence in a luxury setting. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of California's most vibrant cities. Apply today and become the welcoming face of our premier destination!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with personalized service
- Manage reservation systems, room assignments, and occupancy reports
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, maintain accurate financial records, and reconcile daily transactions
- Coordinate with housekeeping, maintenance, and security departments
- Utilize PMS software (Opera) for efficient operations
- Uphold brand standards and maintain a pristine front desk environment
Qualifications
- 1+ years front desk or hospitality experience required
- Proficiency with hotel management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Flexible availability including nights, weekends, and holidays
- Valid California driver's license and clean driving record
- Basic knowledge of San Jose attractions and transportation