Job Description
Launch your hospitality career at Memphis Grand Hotel, where we transform first impressions into lasting memories. As an Entry-Level Front Desk Agent, you'll be the heart of our guest experience, combining warmth with efficiency to create unforgettable stays in the heart of Memphis. We provide comprehensive training for motivated individuals ready to grow in the dynamic world of hotel operations.
Join our award-winning team and gain hands-on experience in guest services, reservation systems, and local tourism – all while enjoying competitive pay, flexible scheduling, and career advancement opportunities. No prior hotel experience required; we're seeking energetic, service-minded professionals eager to learn and excel.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and genuine hospitality
- Manage reservation systems, room assignments, and billing inquiries with precision
- Act as primary resource for guest requests, local recommendations, and troubleshooting
- Maintain detailed records of guest interactions and incident reports
- Collaborate with housekeeping, maintenance, and management teams for seamless operations
- Process payments, handle cash/credit transactions accurately
- Uphold brand standards through professional appearance and service excellence
Qualifications
- High school diploma or equivalent required; hospitality coursework preferred
- Exceptional communication and interpersonal skills
- Proficiency with basic computer systems and reservation software
- Ability to multitask in a fast-paced environment with composure
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- Positive attitude with a passion for exceeding guest expectations
- Must pass background check and drug screening