Job Description
Join our award-winning hospitality team as an Entry-Level Front Desk Agent! No experience required – we provide comprehensive training to launch your career in customer service excellence. Located in vibrant Austin, Texas, you'll be the first point of contact for our guests, delivering exceptional experiences while enjoying competitive pay, growth opportunities, and a supportive work environment. Perfect for recent graduates or career changers passionate about making people feel welcome.
Responsibilities
- Provide warm, professional guest check-in/check-out experiences
- Manage reservations and handle inquiries via phone/email
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns with empathy and efficiency
- Utilize property management systems (training provided)
- Uphold brand standards and safety protocols
Qualifications
- No prior experience required – training provided!
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Punctual and reliable with positive attitude
- Ability to multitask in fast-paced environment
- Customer service mindset with problem-solving aptitude
- Flexible availability including weekends/holidays