Job Description
Launch your hospitality career with Grand City Hotels! We're seeking energetic and customer-focused individuals to join our front desk team at our flagship Minneapolis location. As an Entry-Level Front Desk Agent, you'll be the first point of contact for guests, delivering exceptional service and creating memorable experiences. Enjoy competitive pay, comprehensive training, and opportunities for advancement in a dynamic, fast-paced environment. No experience required – we provide all the tools you need to succeed!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Address guest inquiries and resolve concerns promptly with a solutions-oriented approach
- Process payments, manage cash handling, and reconcile daily transactions
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Utilize property management systems to manage room availability and bookings
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean, organized, and welcoming front desk area
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer systems and software
- Ability to work flexible shifts, including evenings, weekends, and holidays
- Professional appearance and positive, can-do attitude