Job Description
Welcome to a world where every guest interaction matters. The Broadmoor Legacy Hotel is seeking ambitious individuals to join our award-winning team as an Entry Level Front Desk Agent. We are looking for passionate people who want to build a lasting career in luxury hospitality. If you are eager to learn, thrive in a fast-paced environment, and love creating memorable experiences, we want to meet you.
As the face of our hotel, you will be responsible for ensuring our guests feel welcomed and valued from the moment they arrive. We offer comprehensive training programs and clear pathways for promotion, making this the perfect opportunity to launch your professional journey in the heart of Colorado Springs.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests, check them in efficiently, and ensure a smooth check-out process.
- Guest Services: Handle inquiries, provide information about local attractions and amenities, and resolve any guest concerns or complaints with empathy and efficiency.
- Operations Support: Assist with reservations, manage room assignments, and ensure the front desk area is organized and tidy.
- Communication: Relay messages, answer telephone calls, and coordinate with housekeeping and maintenance teams to ensure guest rooms are ready.
- Sales & Upselling: Promote our hotel packages and restaurant offerings to enhance the guest experience and drive revenue.
Qualifications
- Education: High school diploma or equivalent required; some college or hospitality training is a plus.
- Experience: No prior experience required; we provide on-the-job training. A strong customer service background is preferred.
- Skills: Excellent verbal communication skills and a positive, friendly demeanor.
- Technology: Basic computer literacy and ability to learn new Property Management Systems (PMS) quickly.
- Availability: Must be available to work flexible shifts, including weekends and holidays.