Job Description
Are you looking for a dynamic career in the hospitality industry?
Apex Hospitality Group is currently seeking a dedicated and friendly Front Desk Agent to join our team in Houston, TX. We offer competitive pay, flexible shift work options, and a fantastic environment for growth.
As the face of our hotel, you will ensure our guests feel welcomed and valued from the moment they arrive. This is an excellent entry-level position for individuals looking to start their career in hospitality management.
Why Join Us?
- Competitive hourly wage ($16.00 - $20.00)
- Flexible scheduling for shift work
- Opportunity for career advancement
- Employee discounts and benefits
Responsibilities:
- Greet and welcome guests warmly, ensuring a positive first impression.
- Check guests in and out efficiently, handling all necessary paperwork and payments.
- Answer incoming calls and respond to emails promptly and professionally.
- Manage guest inquiries, requests, and complaints with patience and empathy.
- Maintain the cleanliness and organization of the front desk and lobby area.
- Assist in coordinating daily housekeeping and maintenance tasks.
Qualifications:
- High school diploma or GED required.
- Previous customer service experience is a plus, but not required for entry-level candidates.
- Strong verbal communication and interpersonal skills.
- Ability to work various shifts, including weekends and holidays.
- Proficiency with basic computer programs and POS systems.
Responsibilities
- Greet and welcome guests warmly, ensuring a positive first impression.
- Check guests in and out efficiently, handling all necessary paperwork and payments.
- Answer incoming calls and respond to emails promptly and professionally.
- Manage guest inquiries, requests, and complaints with patience and empathy.
- Maintain the cleanliness and organization of the front desk and lobby area.
- Assist in coordinating daily housekeeping and maintenance tasks.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is a plus, but not required for entry-level candidates.
- Strong verbal communication and interpersonal skills.
- Ability to work various shifts, including weekends and holidays.
- Proficiency with basic computer programs and POS systems.