Job Description
Are you a people person looking to kickstart your career in the hospitality industry? Horizon Hospitality Management is seeking a dedicated and friendly Front Desk Agent to join our dynamic team in Tampa, FL. In this entry-level position, you will serve as the first point of contact for our guests, ensuring they receive a warm welcome and seamless service.
We pride ourselves on our inclusive culture and offer competitive pay, flexible shift schedules, and excellent opportunities for career advancement. If you possess strong communication skills and a professional attitude, we want you on our team!
Responsibilities
- Greet and welcome guests with a positive and professional demeanor.
- Manage front desk operations, including check-ins, check-outs, and key management.
- Answer incoming calls and route them to the appropriate departments or take detailed messages.
- Handle incoming and outgoing mail, packages, and deliveries.
- Assist with administrative tasks such as data entry, filing, and maintaining guest records.
- Maintain a clean, organized, and inviting reception area.
- Resolve guest inquiries and complaints in a timely and courteous manner.
Qualifications
- High school diploma or GED equivalent is required.
- No prior experience is necessary; we provide full training.
- Excellent verbal and written communication skills.
- Ability to work various shifts, including weekends, nights, and holidays.
- Proficiency with Microsoft Office Suite and basic computer systems.
- Strong problem-solving skills and attention to detail.
- Reliable transportation is a plus.