Job Description
Welcome to The Grand Hotel Group, where we redefine the guest experience in the heart of Minneapolis. We are currently seeking enthusiastic, entry-level individuals to join our dynamic team as Guest Service Associates.
Whether you are starting your career in hospitality or looking to pivot into a vibrant industry, this is your chance to shine. We believe in nurturing talent and providing a supportive environment where you can learn from the best. You will play a crucial role in ensuring our guests feel welcomed, valued, and well taken care of from the moment they arrive.
Why Join Us?
- Competitive hourly pay ranging from $16.00 to $20.00.
- Comprehensive training programs to jumpstart your career.
- A vibrant work culture in the beautiful city of Minneapolis.
Ready to make a lasting impression? Apply today!
Responsibilities
- Provide a warm, professional welcome to all guests upon arrival and departure.
- Process guest check-ins and check-outs efficiently using our property management system.
- Answer incoming calls and route them appropriately while taking accurate messages.
- Assist with concierge services, including local recommendations and transportation arrangements.
- Maintain a pristine lobby area and public spaces to uphold our high standards of hospitality.
- Handle guest inquiries and resolve issues promptly to ensure guest satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED is preferred; a passion for hospitality is essential.
- Previous customer service experience is a plus, but we are happy to train motivated entry-level candidates.
- Strong interpersonal communication skills with a friendly and approachable demeanor.
- Basic computer proficiency and ability to learn new software quickly.
- Flexibility to work various shifts, including weekends, evenings, and holidays.
- Ability to stand and walk for extended periods while maintaining a positive attitude.