Job Description
We are currently seeking a dynamic and professional Front Desk Agent to join our award-winning hospitality team. As the first point of contact for our guests, you will set the tone for their entire stay, ensuring a seamless and memorable experience from the moment they walk through the door. This is an Immediate Hire opportunity for a dedicated individual looking to thrive in a fast-paced, high-quality environment.
Why You'll Love Working Here
- Competitive Pay: $18.00 - $22.00 per hour based on experience.
- Comprehensive Benefits: Medical, dental, and vision insurance.
- Employee Discounts: Enjoy exclusive rates on stays and dining.
- Career Growth: Clear pathways for advancement within the group.
Responsibilities
- Greet and Welcome: Provide a warm, professional greeting to all guests upon arrival and departure, handling check-in and check-out procedures with speed and accuracy.
- Reservation Management: Efficiently manage phone inquiries, walk-ins, and reservations using the Property Management System (PMS).
- Guest Relations: Address guest inquiries, complaints, and requests immediately, escalating complex issues to management to ensure 100% guest satisfaction.
- Operational Support: Assist with lobby maintenance, manage mail and package deliveries, and coordinate with housekeeping and maintenance teams to ensure guest rooms and public spaces are pristine.
- Security and Safety: Monitor security cameras and door access to ensure the safety of guests and property assets at all times.
Qualifications
- Experience: Previous experience in hospitality, customer service, or front desk reception is preferred.
- Communication: Exceptional verbal communication skills and a friendly, approachable demeanor.
- Technical Proficiency: Comfortable using computers and hotel management software (e.g., Opera, StayNTouch).
- Availability: Ability to work flexible shifts, including weekends, holidays, and evenings.
- Appearance: Professional appearance and grooming standards that align with our brand image.