Job Description
Welcome to the Grand Plaza Hotel, where hospitality meets opportunity. We are currently seeking a friendly and professional Front Desk Agent to join our full-time team. Whether you are starting your career or looking for a fresh start, we offer comprehensive training and a supportive environment where you can thrive. As the first point of contact for our guests, you will play a vital role in creating memorable experiences.
Why Join Us?
- No prior experience necessary – we provide on-the-job training.
- Competitive hourly wage with performance-based bonuses.
- Health, dental, and vision insurance available.
- Free meals during shifts and employee discounts.
- Career advancement opportunities within the hospitality industry.
We are looking for individuals who are eager to learn, reliable, and possess a positive attitude. If you are ready to kickstart your career in a dynamic environment, we want to meet you!
Responsibilities
- Greet and welcome guests warmly upon arrival with a smile.
- Manage check-in and check-out procedures efficiently and accurately.
- Answer and direct incoming phone calls and emails promptly.
- Handle guest inquiries, requests, and complaints with empathy and professionalism.
- Assist with administrative tasks such as filing, data entry, and inventory management.
- Maintain the lobby area and public spaces to ensure a clean and organized environment.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- High school diploma or GED required.
- Must be at least 18 years of age.
- Excellent communication and interpersonal skills.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- No prior hospitality experience necessary – we train you.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Strong problem-solving skills and a customer-first mindset.