Job Description
Welcome to the heart of Boston's waterfront, where history meets modern luxury. We are currently seeking a passionate and detail-oriented Hotel Receptionist to join our elite hospitality team. As a key member of our front-of-house operations, you will be responsible for creating unforgettable first impressions and ensuring our guests enjoy a seamless and prestigious stay.
Why Join Us?
We offer a competitive compensation package, employee discounts on dining and spa services, and a supportive work environment dedicated to professional growth.
Responsibilities
- Execute smooth and efficient guest check-in and check-out processes with a warm, welcoming demeanor.
- Manage guest accounts, process credit card payments, and resolve billing inquiries accurately.
- Act as the primary point of contact for guests, answering questions about hotel amenities, local attractions, and transportation.
- Maintain the highest standards of cleanliness and organization within the reception area and lobby.
- Handle special requests, VIP arrivals, and guest complaints with patience, empathy, and problem-solving skills.
- Collaborate with housekeeping, maintenance, and restaurant teams to ensure seamless operations.
- Stay updated on local events and activities to provide accurate recommendations to visitors.
Qualifications
- Minimum of 1-2 years of experience in a luxury hotel or high-volume hospitality environment.
- Excellent verbal communication skills with a professional telephone manner.
- Proficiency in hotel property management systems (PMS) and Microsoft Office Suite.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Strong customer service orientation with a focus on creating a memorable guest experience.
- High school diploma or equivalent required; prior experience in luxury service is preferred.