Job Description
Are you looking for an exciting entry-level career in the hospitality industry? The Grand Harbor Resort & Spa is currently seeking dedicated Guest Services Associates to join our dynamic team in beautiful San Diego. We offer flexible shift work, comprehensive training, and a clear path for professional growth.
As a member of our front-of-house team, you will be the face of our hotel, ensuring every guest feels welcomed, valued, and well taken care of during their stay. Whether you are new to the industry or looking for a new challenge, we provide the tools and support you need to succeed.
Responsibilities
- Guest Check-in & Check-out: Process reservations, manage payments, and ensure accurate registration using our property management system.
- Guest Relations: Act as the primary point of contact for guests, answering questions about local attractions, dining, and amenities with a warm, professional demeanor.
- Front Desk Operations: Handle incoming calls, manage the lobby area, and distribute room keys efficiently during your shift.
- Problem Resolution: Address guest inquiries and resolve issues promptly to ensure a 5-star experience.
- Team Collaboration: Communicate effectively with housekeeping, maintenance, and restaurant staff to coordinate guest needs.
Qualifications
- Education: High school diploma or GED required; hospitality certification is a plus but not mandatory for entry-level positions.
- Experience: Previous customer service experience is preferred, but we are willing to train enthusiastic candidates with no prior experience.
- Skills: Basic computer literacy and proficiency with POS systems.
- Communication: Excellent verbal and written communication skills in English.
- Availability: Must be available to work flexible shifts, including weekends and holidays.