Job Description
Join the premier hospitality team at Sterling Hospitality Group as a Front Desk Agent (Part-Time). We are seeking a dynamic and professional individual to manage our front operations and provide an exceptional guest experience. This position offers flexible shift work, making it perfect for students or those seeking a secondary income.
As a vital member of our front office team, you will be the first point of contact for our guests, setting the tone for their entire stay. We pride ourselves on luxury service, attention to detail, and a supportive work environment. If you are looking for a part-time role that offers growth opportunities and competitive pay, we want to hear from you.
Responsibilities
- Guest Relations: Welcome guests warmly upon arrival, check them in efficiently, and provide a comprehensive orientation of the hotel facilities.
- Reservation Management: Accurately handle phone inquiries, manage online bookings, and maintain the reservation database to maximize room occupancy.
- Shift Operations: Cover various shifts including evenings and weekends as required by the business needs.
- Communication: Act as the central communication hub, relaying messages, requests, and information to housekeeping and maintenance staff promptly.
- Cash Handling: Process payments accurately, manage the safe, and balance daily financial reports at the end of the shift.
- Lobby Maintenance: Monitor the lobby area to ensure it remains clean, organized, and welcoming at all times.
Qualifications
- Experience: Previous front desk or hospitality experience is preferred but not required for enthusiastic candidates.
- Communication: Excellent verbal and written communication skills with a professional and friendly demeanor.
- Flexibility: Ability to work a variety of shifts, including nights, weekends, and holidays.
- Computer Proficiency: Comfortable using Property Management Systems (PMS) and Microsoft Office Suite.
- Professionalism: Strong customer service skills with the ability to handle difficult situations with grace and composure.