Job Description
Are you a dynamic individual looking for a rewarding career in hospitality? We are currently seeking a highly motivated Shift Work Front Desk Agent to join our award-winning team in San Diego, CA. In this role, you will be the first point of contact for our valued guests, ensuring a seamless and memorable experience from check-in to check-out.
We are Urgently Hiring for multiple shifts, including nights, weekends, and holidays. If you thrive in a fast-paced environment and possess excellent communication skills, we want to meet you. Take the next step in your hospitality career today!
Responsibilities
- Guest Relations: Greet all guests warmly upon arrival and departure, ensuring a welcoming and professional atmosphere.
- Check-In/Out: Efficiently manage the check-in and check-out processes, including verifying identification and collecting payments accurately.
- Reservations: Assist with answering phones, managing reservation inquiries, and updating guest information in the Property Management System (PMS).
- Security & Safety: Monitor security cameras and access logs to ensure the safety of guests and property.
- Concierge Services: Provide local recommendations, directions, and assistance with travel arrangements to enhance the guest stay.
- Issue Resolution: Address and resolve guest complaints or requests promptly to maintain high satisfaction scores.
- Housekeeping Coordination: Communicate maintenance needs and room status updates to housekeeping staff to ensure readiness.
Qualifications
- Experience: Previous experience in front desk operations or hospitality is preferred.
- Communication: Excellent verbal and written communication skills with a professional demeanor.
- Flexibility: Ability to work flexible shifts, including evenings, weekends, and holidays.
- Technology: Proficiency with computers and property management software is a plus.
- Appearance: Professional appearance and grooming standards.
- Education: High school diploma or equivalent required.
- Language: Bilingual skills are a significant advantage.