Job Description
Launch your hospitality career with Grand Plaza Hotels! We're seeking enthusiastic Entry-Level Hotel Associates to deliver exceptional guest experiences at our iconic Los Angeles location. Join our award-winning team and gain hands-on training in hotel operations while working in a dynamic environment. Perfect for recent graduates and career changers passionate about service excellence.
Responsibilities
- Provide warm, professional front desk service including check-in/check-out procedures
- Manage guest inquiries and resolve issues with empathy and efficiency
- Assist with housekeeping coordination and room status updates
- Process payments and maintain accurate financial records
- Support concierge services and local recommendations
- Collaborate with cross-departmental teams for seamless operations
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- 0-2 years experience in customer service or hospitality
- Exceptional communication and interpersonal skills
- Ability to work flexible schedules including nights/weekends
- Basic computer literacy and POS system knowledge
- Strong problem-solving abilities under pressure
- Valid California driver's license (if required for errands)
- Positive attitude and willingness to learn