Job Description
Join our award-winning team at Grand Hotel Boston and launch your hospitality career! We're seeking passionate individuals to deliver exceptional guest experiences in the heart of downtown. As an Entry-Level Hotel Associate, you'll be the face of our luxury property, ensuring every interaction exceeds expectations while building foundational skills in guest relations, operations, and service excellence.
We offer comprehensive training, career advancement opportunities, and a vibrant work culture in Boston's premier hospitality district. Perfect for recent graduates or career changers eager to grow in the hospitality industry.
Responsibilities
- Deliver personalized guest check-in/check-out experiences with efficiency and warmth
- Manage reservation inquiries and room status updates using property management systems
- Assist with concierge services, including local recommendations and event coordination
- Respond promptly to guest requests and resolve service issues with professionalism
- Collaborate with housekeeping and maintenance teams to ensure seamless operations
- Uphold brand standards for cleanliness, safety, and exceptional service
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- 0-2 years experience in customer service or hospitality
- Strong communication and interpersonal skills
- Ability to work flexible shifts including weekends and holidays
- Proficiency in basic computer applications
- Valid Massachusetts Food Handler's Certificate (or willingness to obtain)
- Positive attitude and commitment to guest satisfaction