Job Description
Join our award-winning team at Grand Hospitality Group as an Entry-Level Front Desk Agent in the heart of Atlanta! This is your gateway to a thriving career in luxury hospitality. We provide comprehensive training and growth opportunities for passionate individuals ready to deliver exceptional guest experiences. Our downtown Atlanta hotel combines modern elegance with Southern charm, and we're seeking energetic newcomers to become the face of our brand.
Responsibilities
- Check in/out guests efficiently using our property management system
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Basic computer proficiency with MS Office Suite
- Excellent communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Flexible availability including weekends and holidays
- Must be authorized to work in the USA