Job Description
Join the vibrant hospitality scene in Minneapolis as an Entry-Level Front Desk Agent at Grand Hotel Minneapolis! We're seeking passionate individuals to deliver exceptional guest experiences in our downtown landmark. This is your gateway to a rewarding career in the luxury hotel industry with comprehensive training and growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive team environment. Apply today and start your journey in one of America's most dynamic cities!
Responsibilities
- Provide exceptional guest check-in/check-out services with warm professionalism
- Manage reservations and room assignments using hotel management systems
- Handle guest inquiries, complaints, and special requests with empathy
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for guest room readiness
- Assist with valet services and luggage handling as needed
- Uphold brand standards through meticulous attention to detail
Qualifications
- High school diploma or equivalent; hospitality certification a plus
- 1+ years customer service experience preferred (not required)
- Exceptional communication and interpersonal skills
- Basic computer proficiency with reservation systems
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong problem-solving and conflict resolution abilities
- Positive attitude and passion for hospitality excellence