Job Description
Join our award-winning team at Grand Bay Hotel Oakland, where hospitality excellence meets vibrant city energy! We're seeking passionate individuals to kickstart their careers in the luxury hotel industry. As an entry-level Front Desk Agent, you'll be the first point of contact for our international guests, delivering memorable experiences while developing valuable professional skills. Enjoy competitive pay, comprehensive training, and clear career advancement pathways within our growing hospitality group. Work in a stunning waterfront location with benefits including health insurance, employee discounts, and complimentary meal programs. Perfect for recent graduates or career changers ready to thrive in a dynamic, people-first environment.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly while maintaining brand standards
- Collaborate with housekeeping, maintenance, and food service teams
- Process payments and maintain accurate financial transaction records
- Utilize hotel management systems (Opera) for daily operations
- Uphold safety protocols and emergency response procedures
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not essential
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn new systems
- Ability to stand for extended periods and lift 25 lbs
- Flexible availability including weekends, nights, and holidays
- Professional appearance and positive attitude
- Valid California driver's license (if required for errands)