Job Description
Welcome to the Grand Plaza Hotel, where we believe in growing talent from within. We are currently seeking enthusiastic individuals to join our Front Office team as Entry-Level Hotel Associates. Whether you are a student looking to start your career or a professional seeking a change, we provide the comprehensive training you need to succeed in the hospitality industry. Join a team that values customer service excellence and offers a supportive work environment.
Why Join Us?
- No Experience Required: We provide on-the-job training for the right candidates.
- Competitive Pay: Earn between $15.00 and $18.00 per hour.
- Career Growth: Opportunities for advancement into management roles.
- Great Benefits: Medical, dental, and vision insurance available.
Responsibilities
- Check guests in and out efficiently using hotel management software (training provided).
- Answer incoming phone calls and emails with a professional and welcoming tone.
- Handle guest inquiries regarding local attractions, restaurant recommendations, and hotel amenities.
- Resolve guest complaints or issues in a calm and efficient manner to ensure satisfaction.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Process payments and manage cash drawers accurately at the end of each shift.
- Assist with special requests and provide personalized service to VIP guests.
Qualifications
- High school diploma or GED equivalent is required.
- Previous customer service experience is a plus but not required.
- Strong interpersonal and communication skills.
- Ability to work flexible shifts, including weekends and holidays.
- Basic computer proficiency and typing skills.
- A friendly, approachable, and professional demeanor.
- Ability to stand for extended periods and lift moderate weights (up to 25 lbs).