Job Description
We are currently seeking passionate professionals to join The Grand Dallas Hotel as a Hotel Front Desk Agent. We are offering immediate hire opportunities for candidates ready to start work immediately. This role is perfect for those seeking flexible shift work in a dynamic, high-energy environment.
As the first point of contact for our guests, you will play a crucial role in ensuring a seamless and memorable stay. We pride ourselves on our premium service standards and are looking for team members who share our commitment to excellence.
Why Join Us?
- Immediate Start: Start earning and building your career today.
- Competitive Pay: Earn between $16.00 and $22.00 per hour based on experience.
- Flexible Shifts: We offer various schedules, including morning, evening, and overnight shifts.
- Perks & Benefits: Discounted hotel stays, meals, and career advancement opportunities.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures.
- Manage reservations accurately using the property management system.
- Handle guest inquiries, complaints, and special requests with a focus on problem-solving and customer satisfaction.
- Perform night audit duties, including balancing cash drawers and generating daily reports.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED is required; hospitality certification is a plus.
- Previous experience in a hotel or customer service environment is preferred but not mandatory.
- Strong interpersonal and communication skills with a friendly demeanor.
- Ability to work flexible shifts, including weekends, holidays, and night shifts.
- Proficiency in basic computer skills and Microsoft Office applications.
- Must be able to stand for long periods and lift moderate amounts of weight (up to 25 lbs).