Job Description
Join our award-winning team at Arlington Grand Hotel as an Entry-Level Hotel Receptionist! We're seeking a charismatic hospitality professional to create unforgettable guest experiences in the heart of Arlington, TX. This role offers rapid career growth within our luxury hotel chain, with comprehensive training and opportunities for advancement. If you're passionate about exceptional service and thrive in a dynamic environment, we want you to be our first point of contact!
Responsibilities
- Check in/out guests efficiently using PMS software while maintaining accurate records
- Handle guest inquiries via phone, email, and in-person with warm professionalism
- Process payments, manage reservations, and coordinate with housekeeping/bell services
- Uphold brand standards through meticulous attention to detail in all guest interactions
- Resolve guest complaints promptly and escalate complex issues to management
- Execute daily cash handling procedures with 100% accuracy
- Collaborate with cross-department teams to ensure seamless guest experiences
Qualifications
- High school diploma or equivalent; hospitality certification a plus
- 6+ months customer service experience in fast-paced environments
- Proficiency with hotel management systems (e.g., Opera, Delphi)
- Exceptional communication skills in English; bilingual (Spanish) preferred
- Ability to multitask effectively during peak check-in/check-out periods
- Basic knowledge of Arlington attractions and local transportation
- Flexible schedule availability including nights, weekends, and holidays
- Valid Texas driver's license and reliable transportation