Job Description
Join our award-winning team at Grand Plaza Hotel as an Entry-Level Hotel Receptionist and launch your career in luxury hospitality! We're seeking energetic, customer-focused individuals to create memorable experiences for our discerning guests. No prior experience required—comprehensive training provided. Enjoy competitive pay, growth opportunities, and a vibrant downtown Manhattan location.
Responsibilities
- Deliver exceptional guest service through warm check-in/check-out interactions
- Manage reservations, room assignments, and payment processing
- Handle guest inquiries and resolve complaints with professionalism
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and billing information
- Operate hotel management systems (training provided)
- Uphold brand standards for cleanliness and safety protocols
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Proficiency in basic computer applications
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Flexibility to work evenings/weekends/holidays
- Attention to detail and organizational abilities
- Willingness to learn industry-specific systems