Job Description
Are you a people person looking to kickstart your career in the dynamic world of hospitality? The Omni Charlotte Hotel is seeking a dedicated Entry Level Hotel Receptionist to join our award-winning team. As the face of our hotel, you will create lasting first impressions for our guests while ensuring a seamless check-in and check-out experience.
We offer a competitive salary, comprehensive benefits, and a supportive environment where your growth is our priority.
Responsibilities
- Greet and welcome guests with a warm, professional demeanor upon arrival.
- Process check-ins and check-outs efficiently using hotel PMS software.
- Answer and direct incoming phone calls and emails promptly.
- Manage guest inquiries regarding local attractions, dining, and transportation.
- Handle guest complaints and requests with patience and problem-solving skills.
- Assist in maintaining the cleanliness and organization of the front desk and lobby area.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- High school diploma or GED required; relevant hospitality coursework is a plus.
- Excellent verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and basic computer literacy.
- Previous customer service experience is preferred but not required for entry-level applicants.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Strong attention to detail and a proactive attitude.
- Must be able to stand for extended periods and lift up to 20 lbs.