Job Description
Join our award-winning team at Grand Plaza Hotel, Kansas City's premier hospitality destination! We're seeking enthusiastic individuals to kickstart their careers in the dynamic hotel industry. No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a vibrant downtown location. Perfect for students, career changers, or anyone passionate about exceptional guest experiences.
Responsibilities
- Deliver exceptional guest service at front desk, check-in/check-out, and concierge stations
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and F&B departments for seamless operations
- Handle guest complaints professionally and resolve issues promptly
- Maintain accurate records using hotel management systems
- Uphold brand standards through cleanliness and professional appearance
- Assist with event setup and special guest requests
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with willingness to learn new systems
- Flexible schedule including nights, weekends, and holidays
- Positive attitude and teamwork-oriented mindset
- Attention to detail and problem-solving abilities
- Previous customer service experience preferred but not required