Job Description
Join the prestigious Grand Plaza Hotel in the heart of Manhattan and become part of our award-winning hospitality team. We're seeking passionate individuals to deliver exceptional guest experiences in one of New York's most iconic luxury destinations. Enjoy competitive benefits, career growth opportunities, and work in an environment where excellence is celebrated daily.
Responsibilities
- Provide exceptional guest service across all hotel departments including front desk, concierge, housekeeping, and food & beverage
- Handle guest inquiries, check-ins/check-outs, and resolve issues promptly
- Maintain pristine standards in guest rooms and public areas
- Collaborate with cross-functional teams to ensure seamless operations
- Uphold brand standards and safety protocols
- Process payments and manage billing transactions accurately
- Participate in training and continuous improvement initiatives
Qualifications
- Minimum 2 years hotel or luxury service experience
- Strong communication and problem-solving skills
- Ability to work flexible hours including nights/weekends
- Valid NYC Food Handler's License (if applicable to role)
- Fluency in English; multilingual skills a plus
- Attention to detail and exceptional organizational abilities
- Team player with positive attitude under pressure
- High school diploma or equivalent required