Job Description
Join our award-winning hospitality team at Grand Plaza Hotel! We're urgently seeking passionate Front Desk Agents to deliver exceptional guest experiences in the heart of Cleveland. As the first point of contact, you'll embody our commitment to luxury service while managing check-ins, reservations, and guest inquiries. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown location. Apply now to start your career in hospitality!
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modifications, and cancellations with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Provide local recommendations and assist with travel arrangements
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency with hotel property management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of Cleveland attractions and transportation
- Flexible schedule including weekends and holidays
- High school diploma or equivalent required