Job Description
Join our award-winning team at Grand Hospitality Group and launch your career in the thriving hospitality industry! We're seeking passionate entry-level professionals to deliver exceptional guest experiences at our flagship property in downtown Kansas City. Enjoy competitive benefits, growth opportunities, and a dynamic work environment where your contributions make a real difference.
Responsibilities
- Deliver exceptional customer service to hotel guests across all touchpoints
- Manage check-in/check-out processes efficiently using hotel management systems
- Respond to guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams for room readiness
- Process payments and manage financial transactions accurately
- Assist with event setup and guest functions as needed
- Maintain clean and organized lobby/public areas
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic computer proficiency with MS Office applications
- Valid driver's license and reliable transportation
- Ability to lift up to 25 pounds occasionally
- Positive attitude and team-oriented mindset