Job Description
Join the Grand Plaza Houston team as an Entry-Level Front Desk Agent and launch your career in luxury hospitality! We're seeking energetic, service-oriented individuals to deliver exceptional guest experiences at our award-winning downtown property. No prior hotel experience required – we provide comprehensive training for motivated candidates ready to grow with us. Enjoy competitive pay, benefits, and a vibrant work environment in the heart of Houston's bustling Energy Corridor.
Responsibilities
- Provide warm, efficient check-in/check-out services for hotel guests
- Manage reservations, room assignments, and key distribution
- Handle guest inquiries with professionalism and local knowledge
- Process payments and maintain accurate billing records
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards through attentive guest interactions
- Contribute to a positive team atmosphere
Qualifications
- High school diploma or equivalent (required)
- Basic computer proficiency (MS Office, reservation systems)
- Strong communication and customer service skills
- Ability to stand for extended periods and lift 25 lbs
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and problem-solving mindset
- Valid Texas Driver's License (for errands)
- Willingness to pursue hospitality certifications