Job Description
Are you passionate about creating memorable guest experiences? The San Jose Grand Hotel is seeking a dynamic and personable Part-Time Guest Services Associate to join our prestigious team. If you thrive in a fast-paced, luxury environment and want to work in the heart of Silicon Valley, we want to hear from you.
As a key member of our front-of-house team, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer competitive compensation, flexible scheduling, and a comprehensive benefits package for eligible employees.
Why Join Us?
- Competitive hourly wage ($17.00 - $22.00)
- Employee discounts on dining and room stays
- Flexible scheduling to accommodate school or other commitments
- Opportunities for career advancement within the Marriott family of brands
Responsibilities
- Greet and welcome guests in a warm, professional manner upon arrival, managing the check-in and check-out processes efficiently.
- Answer guest inquiries regarding hotel services, local attractions, and dining options with accuracy and enthusiasm.
- Manage the phone system and respond to incoming calls in a timely and polite fashion.
- Assist with luggage handling, valet coordination, and concierge services to ensure a seamless guest experience.
- Maintain a clean and organized front desk area and lobby, adhering to all health and safety standards.
- Process payments and handle cash transactions with strict accuracy.
- Collaborate with housekeeping and maintenance teams to address guest requests and ensure room readiness.
Qualifications
- Previous experience in hospitality, customer service, or a similar role is preferred but not required.
- Excellent verbal communication and interpersonal skills.
- Strong problem-solving abilities and a proactive attitude.
- Flexibility to work various shifts, including weekends, nights, and holidays.
- Proficiency in using hotel management software and Microsoft Office Suite.
- Ability to stand for extended periods and lift moderate weights (up to 25 lbs).
- A professional appearance and a commitment to the company's grooming standards.