Job Description
Join the heart of Seattle's hospitality scene at Grandview Hotel Seattle! We're seeking a charismatic Part-Time Front Desk Agent to deliver exceptional guest experiences in our luxury boutique hotel. This role offers flexible scheduling and the opportunity to work in one of Seattle's most vibrant neighborhoods. If you're passionate about service and thrive in fast-paced environments, we want to meet you!
Responsibilities
- Check in/out guests efficiently while maintaining warm, professional interactions
- Manage reservations, room assignments, and billing inquiries with precision
- Address guest concerns promptly and escalate complex issues to management
- Collaborate with housekeeping and maintenance teams to ensure seamless operations
- Process payments and maintain accurate financial records
- Act as a local resource for guests, providing recommendations for Seattle's attractions
Qualifications
- Previous hotel or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with hotel management systems (e.g., Opera, Delphi)
- Ability to multitask effectively during peak hours
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends and holidays
- Basic knowledge of Seattle tourism and transportation