Job Description
Welcome to The Grand Atlanta Hotel, where hospitality meets luxury. We are currently seeking enthusiastic and reliable individuals to join our growing team in entry-level positions. Whether you are looking to start your career in the hospitality industry or are an experienced professional seeking a vibrant new environment, we offer comprehensive training, competitive benefits, and a clear path for rapid advancement.
As a leader in the Atlanta hospitality scene, we pride ourselves on creating memorable experiences for our guests. We are looking for team players who are eager to learn, detail-oriented, and dedicated to maintaining our high standards of service.
Responsibilities
- Greet guests warmly upon arrival and departure at the front desk, ensuring a welcoming first and last impression.
- Assist with room service and housekeeping coordination to ensure guest rooms are immaculate and amenities are stocked.
- Answer incoming calls and emails professionally, resolving inquiries regarding reservations, amenities, and local attractions.
- Process check-ins and check-outs efficiently using our Property Management System (PMS).
- Maintain the cleanliness and organization of the lobby, reception area, and common spaces.
- Support the front office team with administrative tasks such as filing, data entry, and preparing reports.
- Handle guest complaints or requests with empathy and escalate complex issues to the manager immediately.
Qualifications
- High school diploma or GED required; hospitality or customer service experience is a plus but not mandatory.
- Excellent verbal communication skills and a friendly, approachable demeanor.
- Ability to stand for extended periods and lift up to 25 lbs when assisting with luggage or supplies.
- Basic computer proficiency and familiarity with Microsoft Office Suite.
- Strong attention to detail and the ability to multitask in a fast-paced environment.
- Must be available to work flexible shifts, including weekends and holidays.