Job Description
Join our award-winning team at Grand Plaza Hotel, Indianapolis' premier luxury destination! We're seeking a charismatic Hotel Receptionist to create unforgettable guest experiences in our vibrant downtown location. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic hospitality environment.
Responsibilities
- Deliver exceptional front desk service with warm, personalized check-in/check-out experiences
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and security teams
- Handle guest complaints and resolve issues promptly
- Process payments and maintain accurate financial records
- Utilize hotel management software efficiently
- Uphold brand standards and safety protocols
Qualifications
- 1+ years hotel or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Strong organizational abilities and attention to detail
- Proficiency in reservation systems (Opera, etc.)
- Ability to multitask in fast-paced environments
- Basic math and cash handling skills
- Flexible availability including weekends/holidays
- Positive attitude with guest-first mindset