Job Description
Join our award-winning team at the Grand Wichita Hotel as a Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences in our luxury downtown property. This full-time role offers competitive compensation, comprehensive benefits, and career advancement opportunities in Wichita's premier hospitality destination.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservation inquiries and optimize room occupancy
- Resolve guest concerns promptly and professionally
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Operate hotel management systems (Opera, PMS)
- Uphold brand standards through attentive service
Qualifications
- Minimum 1 year hospitality/customer service experience
- Exceptional communication and interpersonal skills
- Proficiency with hotel management software
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent required
- Flexible availability including weekends/holidays