Job Description
Join our award-winning hospitality team at Grand Plaza Hotel, where exceptional service meets Southern charm. We're seeking a dynamic Front Desk Agent to be the first point of contact for our guests in vibrant downtown Fort Worth. This part-time role offers flexible scheduling and growth opportunities in a luxury environment. If you thrive in fast-paced settings and have a passion for creating memorable experiences, we want to meet you!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and local attractions
- Maintain a clean and organized reception area
Qualifications
- High school diploma or equivalent required
- Previous hotel or customer service experience preferred
- Proficiency in Opera or similar property management systems
- Strong communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Basic math and cash handling abilities
- Flexible availability including weekends and holidays
- Positive attitude with attention to detail