Job Description
Join our award-winning hospitality team as a Front Desk Agent at the prestigious Grand Plaza Hotel in the heart of Los Angeles. We're seeking charismatic individuals to create unforgettable guest experiences while managing our dynamic front desk operations. This part-time role offers flexible scheduling and the opportunity to grow your career in luxury hospitality.
Responsibilities
- Deliver exceptional guest service through check-in/check-out processes and personalized assistance
- Manage reservations, room assignments, and billing inquiries with precision
- Handle guest complaints with professionalism and escalate to management when necessary
- Collaborate with housekeeping and maintenance teams to ensure seamless operations
- Maintain accurate guest records and confidential information
- Process payments and operate hotel management systems efficiently
Qualifications
- Previous front desk or customer service experience in hospitality preferred
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic proficiency with hotel management software (e.g., Opera, Propertyware)
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent; hospitality certification a plus