Job Description
Join our award-winning hospitality team at Grand Hotel Milwaukee as a Front Desk Agent! We're seeking a charismatic professional to create memorable experiences for our guests in the heart of downtown. This part-time role offers flexible scheduling and opportunities for career growth in a luxury environment. If you're passionate about exceptional service and thrive in fast-paced settings, apply today to become the first face of our prestigious establishment.
Responsibilities
- Check in/out guests efficiently using Opera PMS system
- Manage reservation inquiries and room assignments
- Process payments and maintain accurate cash handling procedures
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle guest complaints with professionalism and empathy
- Perform concierge services and local area recommendations
- Maintain cleanliness and organization of front desk area
Qualifications
- Previous hotel front desk or customer service experience required
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work evenings, weekends, and holidays
- High school diploma or equivalent required
- Basic computer and typing skills (40+ WPM)
- Positive attitude and team-oriented mindset