Job Description
Join our award-winning hospitality team at the Grand Plaza Hotel in Wichita! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences. This part-time role offers flexible scheduling while allowing you to showcase your exceptional customer service skills in a dynamic luxury environment. Enjoy competitive pay, employee discounts, and opportunities for advancement within our growing portfolio of premium properties.
Responsibilities
- Efficiently manage check-in/check-out processes for hotel guests
- Handle guest inquiries with professionalism and local knowledge
- Process reservations and room assignments using hotel management software
- Resolve guest concerns promptly and escalate complex issues to management
- Maintain accurate records of guest interactions and billing information
- Collaborate with housekeeping and maintenance teams to ensure seamless operations
- Process payments and manage cash drawer with precision
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years of customer service or front desk experience
- Proficiency in hotel property management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of Wichita attractions and services
- Flexible availability including weekends and holidays
- Positive attitude with genuine passion for hospitality