Job Description
Join the vibrant hospitality scene at Grand Harbor Hotel, Baltimore's premier waterfront destination! We're seeking enthusiastic individuals to kickstart their careers in luxury guest services. As a Front Desk Agent, you'll be the first point of contact for our international guests, delivering exceptional experiences that create lasting memories. Enjoy competitive pay, comprehensive benefits, and opportunities for rapid advancement in a supportive environment. Perfect for recent graduates or career changers passionate about service excellence!
Responsibilities
- Efficiently check in/out guests using Opera property management system
- Handle guest inquiries and resolve service issues with empathy
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean, organized front desk area at all times
- Participate in daily team briefings and training sessions
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Proficient in basic computer applications (MS Office, email)
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Flexible availability including nights, weekends, and holidays
- Positive attitude with strong problem-solving abilities
- Valid Maryland driver's license (for errands if needed)