Job Description
Launch your hospitality career at the heart of Charlotte's vibrant Uptown district! As a Front Desk Agent, you'll be the first point of contact for our guests, delivering exceptional service that creates memorable experiences. We provide comprehensive training for motivated individuals passionate about customer service and hotel operations. Join our award-winning team and grow your career while enjoying competitive pay, employee discounts, and a supportive work environment.
Responsibilities
- Check in/out guests efficiently using our property management system
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and maintain accurate financial records
- Promote hotel amenities and local attractions to enhance guest experiences
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Strong communication and problem-solving skills
- Basic computer proficiency and ability to learn new systems
- Ability to work flexible shifts including nights, weekends, and holidays
- Positive attitude and commitment to teamwork
- Must be authorized to work in the United States