Job Description
Launch your hospitality career at Detroit's premier luxury hotel! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences in the heart of downtown Detroit. No prior experience required—just a passion for service and a commitment to excellence. Enjoy competitive pay, comprehensive benefits, and growth opportunities within our renowned hotel group.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries and resolve service concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain a clean and organized front desk area
- Collaborate with team members to ensure seamless operations
Qualifications
- High school diploma or equivalent required
- Customer service experience preferred but not required
- Basic computer proficiency and comfort with technology
- Excellent communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Positive attitude and problem-solving mindset
- Must be authorized to work in the United States