Job Description
Join our award-winning team at Grand Plaza Hotel in downtown Chicago! We're seeking passionate individuals to kickstart their hospitality careers as Front Desk Agents. This entry-level role offers comprehensive training, career advancement opportunities, and the chance to serve guests in one of Chicago's most iconic luxury properties. Enjoy competitive pay, benefits, and a vibrant work environment in the heart of the Magnificent Mile.
Responsibilities
- Provide exceptional guest check-in/check-out services with warm hospitality
- Manage room reservations and inventory using PMS software
- Address guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through consistent service excellence
- Participate in daily team briefings and training sessions
Qualifications
- High school diploma or equivalent (required)
- Customer service experience preferred (not required)
- Strong communication and problem-solving skills
- Proficiency with basic computer applications
- Ability to work flexible shifts including weekends/holidays
- Positive attitude and teamwork mentality
- Attention to detail and organizational abilities
- Must be authorized to work in the United States