Job Description
Launch your hospitality career with The Grand Harbor Hotel, a premier waterfront destination in Long Beach! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences while enjoying stunning ocean views. No prior experience required – we provide comprehensive training and career advancement opportunities. Join our award-winning team and become part of Southern California's vibrant hospitality scene.
Responsibilities
- Provide warm, professional check-in/check-out services for hotel guests
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns with prompt solutions and empathy
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Utilize hotel management software (training provided)
- Promote hotel amenities and local attractions to enhance guest stays
Qualifications
- High school diploma or equivalent (required)
- Basic computer proficiency with willingness to learn new systems
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and customer service mindset
- Flexible availability including nights, weekends, and holidays
- Positive attitude and team-oriented approach
- Must pass background check and drug screening