Job Description
Join the dynamic team at Grand Plaza Hotel, where hospitality meets innovation in the heart of Los Angeles! We're seeking passionate individuals to kickstart their careers in luxury hospitality. As a Front Desk Agent, you'll be the first point of contact for our international guests, delivering exceptional service while immersed in LA's vibrant culture. Enjoy comprehensive training, career advancement opportunities, and a supportive work environment in one of the world's most exciting cities.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage room reservations and inventory using Opera property management system
- Resolve guest inquiries and complaints promptly with a solutions-oriented mindset
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest experiences
- Maintain pristine front desk appearance and organization
Qualifications
- High school diploma or equivalent (hospitality degree preferred)
- 0-2 years customer service or hospitality experience
- Strong communication and problem-solving skills
- Proficiency in basic computer applications and point-of-sale systems
- Flexible availability including nights, weekends, and holidays
- Ability to stand for extended periods and lift up to 25 lbs
- Valid California driver's license (for occasional errands)
- Positive attitude and passion for service excellence