Job Description
Launch your hospitality career at Grand River Hotel – Memphis' premier downtown destination! We're seeking energetic Front Desk Agents to create unforgettable guest experiences. Enjoy competitive pay, comprehensive training, and opportunities for advancement in a vibrant music city setting.
Responsibilities
- Check-in/out guests efficiently with warm hospitality
- Manage reservations and room assignments
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate records
- Coordinate with housekeeping and maintenance teams
- Operate property management systems
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Basic computer proficiency
- Ability to work flexible shifts (nights, weekends)
- Positive attitude and teamwork mindset
- Tennessee hospitality certification a plus