Job Description
Launch your hospitality career at Milwaukee's premier destination! The Grand Milwaukee Hotel seeks energetic Front Desk Agents to deliver exceptional guest experiences. No experience required—we provide comprehensive training to develop your skills in customer service, reservation systems, and local expertise. Join our award-winning team in downtown Milwaukee and grow your career in a supportive environment with competitive benefits and advancement opportunities.
Responsibilities
- Check-in/out guests efficiently using hotel management systems
- Manage reservations, room assignments, and billing processes
- Resolve guest inquiries with professionalism and local knowledge
- Collaborate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Uphold brand standards through attentive service
- Assist with VIP guest requests and special events
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- Flexibility to work evenings/weekends/holidays
- Attention to detail in financial transactions
- Willingness to learn hospitality systems